Privacy Policy

1. Information We Collect

When you contact Rapid Water Heaters via our online intake forms, phone calls, or text messages, we collect relevant contact and service information including your name, service address, phone number, email address, and details regarding your water heating equipment (e.g., fuel type, tank size, location in home).

2. How We Use Your Information

We use your information exclusively to:

• Provide accurate price estimates and service quotes.
• Dispatch licensed technicians and mobile units to your location.
• Communicate appointment status, arrival updates, and post-installation warranties.
• Process service payments and deliver invoices and receipts.

3. SMS & Phone Communications

By providing your phone number and requesting service, you consent to receive transaction-related SMS messages regarding your quote, dispatch arrival, and installation status. We do not sell your phone number to third-party telemarketers. You may reply STOP to any SMS to opt out at any time.

4. Data Security

We implement industry-standard encryption, firewalls, and least-privilege access controls to protect your personal information. Payment transactions are processed through PCI-compliant gateways; we do not store full credit card numbers on our local servers.

5. Contact Us

If you have questions about this privacy policy, you may contact us at:

Rapid Water Heaters
Dallas-Fort Worth, Texas
Email: service@rapidwaterheaters.com
Phone: (469) 825-4500